Intel rejected a CPU RMA request involving unstable problems, the reason is that the processor uses liquid metal cooling cream, which is surprising.
Intel CPU unstable problem has triggered a new storm in the industry. Most of these requests in such incidents are completely reasonable.
Now, HKEPC revealed in a new article that has rejected a CorestThe RMA after-sales request of i9-14900K users has become a victim of unstable problems.Despite the laws and regulations, Intels representative still rejected users requests.After further investigation, the reason behind rejection was the use of "liquid metal" heat dissipation cream, which is a conductive paste mainly used for overclocking or high -performance machines.Intel transferred the request to a local retailer "Synnex" in Hong Kong, and they revealed that Intel refused to further serve.
Synnex claims that the use of liquid metals on IHS has eroded the surface, resulting in the surface and serial numbers on the surface cannot be recognized, and eventually it does not meet Intels basic terms of RMA applications.
Intel officials have also made it clear that the use of liquid metal heat interface materials (LMTIM) will cancel the CPU warranty; therefore, in this case, refusal RMA service may be reasonable, butIt should be noted here that the CPU is the victim of the unstable problem, and the processor itself is not damaged. Therefore, to some extent, Intel should meet the requirements.
For consumers, an important precautions are that they must be cautious when using cooling cream on the CPU, because if consumers use consumers to use heat dissipation creams that do not comply with the law,No manufacturer will provide warranty services. The liquid metal paste is corrosive and will erase the detailed information written on IHS.
