Recently (November 6), V agency updated Steam customer service statistics dataThe purpose is to share these data early, find problems early, and find improvements, thereby improving the users customer service experience.The specific data is shown below:
Category of customer service application (over the past 24 hours)
Refund request
New application quantity: 215928
General reply time: 52.15 minutes to 2.18 hours
Account Security and Restore
New application: 24857
General Answer time: 2.44 hours to 15.40 hours
Consumption purchase
Number of applications: 10934
General reply time: 2.34 hours to 7.84 hours
Game and STEAM technology issues
Number of new applications: 4143
General reply time: 2.48 hours to 1.50 days
It can be seen from the above data that there are many Steam refund players in the past 22 hours, up to 215,000, and the official processing speed for the refund is acceptable.It is just Steam technology -related issues and account security and recovery, and the processing time is longer.
It is worth mentioning that the Steam platform has a huge user group, and a large number of users seeks help from customer service every day.A request takes time.
Xijiayi!
