Consumer Chen Lei (pseudonym): I am an old user of telecommunications for many years, 6 -star member, last time I watched the happy singing room in the "Computer News" malicious suctionThe case of fees is exactly the same as my recent encounters, and also came to the statement for the first issue.
A unknown fee appears in the call package
Recently checking the consumption list, a 6 yuan cost in the secondary card has attracted my attention. Check it carefully.Calculated today (January 24), it has been 6 months full.I asked the family who did not subscribe to this service.After all, in the Internet era, WeChat video is rich in function, who will use this old function of ancient times.
Inquiries on the Internet, this function is not yet ancient "legacy".The "Video Link Bell Hearts" was listed on April 1, 2021. The official introduction is a video color bell member product., Its so -called function is dazzling, including video colorful bell function, 3 ~ 6 video color bell system default music box, love music portal membership area content of 2,000 first without charging replacement, AI DIY video color bell settings, and so on.It seems that the old colorful bell business re -packaged "debut" to suck the fee.
The suction fee package, the automatic renewal is 20 years
Even more abominable, according to the details of the background package deduction, my subscription period for this 6 yuan package is 20 years, and it can only be canceled from 2023 to 2043. This is really a big game.We usually have a time limit for broadband and traffic packages. Either pay for each year, or new users promise for two years. This malicious fee must automatically renew for 20 years, which is really exaggerated.Dial the official No. 10000 complaint, customer service response, there is indeed this package, saying that it may be that our users click on the link online and accept the verification code input to subscribe.I asked my family that I did not perform the operation of the input verification code. The answer was definitely no, so I reported to the customer service that there was no such operation.According to the previous "Computer News" report, the experience of the happy song house suction fee complaints, he did not perform any operations. It may be that he was identified as subscribed by mistakes, and the method of being pitted was consistent.
Determine the demands of their own rights and interests to customer service. First, cancel the colorful bell, and block this function. We dont need it.Second, return the cost.If the customer service starts, we have insufficient authority and can only return 12 yuan for two months.I said that we must ask for 6 months, and the customer service said it was not possible.So according to the support plan given by the "Computer News" last time, I said that if it was not resolved, I called the Ministry of Industry and Information Technologys public service telephone platform 12381 hotline to appeal.
The customer service shows that I will wait for me to wait, and it will be reflected to the superior. After about 3 minutes, the other partys feedback is solved, but the cost from July 21st to the end of July, because the system problem may not be notThe method is returned, but less than a month, only a few cents.I said that it was acceptable. Although I was a little uncomfortable, I did not have time to take a few days for a few cents and telecommunications.
Things come to an end here. Here I remind you that telecommunications users, even if you are a star member, you have no discussion when you are pitted.The flood of telecommunications scams lacks effective supervision and preventive measures behind it.Malicious fees are not only banned. It is the gene of its enterprises "value -added and efficiency". It is difficult to cure for many years. The reasons behind are all the trend of interest.
记者评论：根据2024年1月19日，中国电信集团发布的2023年12月主要运营数据公告显示，2023年12月，China Telecoms mobile users are 408 million households, with a net increase of 540,000 households in the month, and a total net increase of 16.59 million households in 2023. In terms of 5G users, China Telecom 5G package users reached 319 million in December 2023;In December 2023, the number of wired broadband users reached 190 million.
Follow the public account "Ministry of Industry and Information Technology 12300", which can be complained by operators
The cost of telecommunications after the complaint
Behind the gorgeous data, Telecom did not think about what to do.Use users to do a good job of formal business content, but find a way to fish, and cut it on the existing star service members.It is understood that the Star -level level of telecommunications is divided into 1 to 7 stars. The higher the star level, the more star service interests that can be enjoyed. Customer star evaluation is comprehensive score based on customer consumption contribution, online age, credit, etc.
The reader complained above, the normal cost of the monthly package is 269 yuan, which is more than ten years of telecommunications. Even so, the telecommunications suction software still starts around him.It makes people feel incredible.
Legal basis
my countrys consumer rights protection law stipulates that if operators use formats in business activities, they shall be requested in a significant way to ask for a significant way Consumers pay attention to the content of a major interest relationship with consumers; e -commerce law also stipulates that e -commerce operators to sell goods or services shall be required to pay attention to consumers in a significant way.
In this case, users may transform into subscriptions through link clicks, not format contract terms, and telecommunications did not fulfill the prompt obligation.Another problem of automatic renewal is that as long as the fingers are given a point, and it is difficult to determine whether it has passed the main authentication of the verification code.However, it takes a long time to be tossed back and forth, and some have to convert several platform complaints. The tedious procedures obviously greatly limited consumers autonomous choice.
Article 18 of the "Measures for the Supervision and Administration of Online Transaction Supervision on May 1, 2022 clearly stipulates that online transaction operators adopt automatic exhibition period, automatic renewal and other methods to provide services to provide services to provide servicesIt should be five days before consumer acceptance of services and automatic exhibition periods, automatic renewal and other dates, and ask consumers to pay attention in a significant way, and consumers choose themselves.This mandatory regulations clarify the options of consumers to have the choice of renewal or termination, and effectively balance the rights and obligations of both parties to the transaction.When encountering such problems, users can complain to the operators superior department to protect their rights and interests.
