(Renmin Daily Health Client reporter Liu Jingyi Zhao Qiuyu, the Second Peoples Hospital of Wuxi City) What should I do if I encounter a problem?How to deal with complaints quickly?A small two -dimensional code allows the patients appeal to reach the "secretary" of the hospital.A reporter from the Peoples Daily Health Client learned that on November 8, the Second Peoples Hospital of Wuxi City, Jiangsu (Affiliated Center Hospital of Jiangnan University) launched the "Secretary Online Code" service.
In the hospital outpatient clinic, the eye -catching service poster is posted on the hall wall. When the patient encounters any difficulties or opinions on medical treatment, you can fill in the relevant information by scanning the QR code.Leave a message or call "9612369" to express his appeal.On the day of the launch, Ms. Wang, who came to the hospital to see a doctor, experienced the service and was a "voice" who made suggestions.
On November 8th, Wuxi Second Peoples Hospital (Affiliated Center Hospital of Jiangnan University) launched the "Secretary Online Code" service.Photo confession of the hospital
On November 9th, a reporter from the Peoples Daily Health Client learned from the hospital that the time limit for the response of the patients message is 2 working days.Proper extension.But regardless of complaints, suggestions, or praise, you can directly reach "Secretary Online".
In the view of Feng Ninghan, the party secretary of the hospital, this measure is to create a more convenient and efficient communication bridge and efficiently solve the reasonable demands of patients."Promote contradictions and disputes in early, controlled in small, and strive to achieve resolve at the source, process internally."
"This contains the secretaries of our hospital, including the party committee, including the party committee,The secretary of the secretary, the party branch secretary, and the party branch secretary, we participated in this project together to truly implement the concept of doing practical things for the citizens.Listen and difficulties, some are managed, and there are places.
The service of this service is also inseparable from the support of the hospitals information platform.Reporter from the Peoples Daily Health Client learned that in March 2023, the hospital launched the "9612369" voice service platform to implement 24 -hour uninterrupted services. In addition to basic medical services such as numbers and registration, it can also answer the patients in real time in the process of seeking medical treatment in the process of medical treatment.Various questions.
